Frequently Asked Questions

Do I need a doctor’s referral?
You do not need a doctor’s referral to attend our clinic for any of our services. However if you are submitting your invoices to your insurance company they may require that you have a doctor’s script for services such as Massage Therapy and Physiotherapy. This script however can be obtained after you attend your first visit at our clinic. Also, depending on the insurance plan a script may be needed for Custom Orthotics.

Do I have to pay for services upfront?
If you are in a motor vehicle accident no money is due as the insurance company pays for all treatment provided. Each visit must be paid for on the day that the service is provided. To be reimbursed by your insurance company you must first pay for the visit and then submit your paid invoice along with any other form your insurance company requires.

Can you bill my insurance company directly?
Green Shield is the only extended health care company that we can bill directly. Patients with Green Shield are only required to pay their co-pay and or deductable upfront. We will submit the balance to Green Shield electronically so that they will then reimburse us directly.

Does OHIP cover any of your services?
No, Accelerated Health & Wellness Centre is not an OHIP clinic. The Ministry of Health and Long Term Care only provides coverage for people under 19 and over 65 years of age, and these services can only be provided at one of the few designated OHIP-funded facilities.

I was referred to another practitioner or clinic for treatment. Can I come to your facility instead?
Yes, no matter where your doctor refers you are able to choose any facility you like. It is important to choose a clinic that provides care by practitioners who are licence and registered in their profession (ie: College of Physiotherapists of Ontario).

What steps do I take to receive treatment after being in a car accident?
It is important to make a report and a claim with your auto insurance company. They will give you a claim number and the name of an adjustor at their company who will be handling your claim. Then you are able to come to our clinic for an assessment and treatment and we will take care of the rest. All your treatment will be covered at no cost to you.

If I have been in a motor vehicle accident do I have to pay for treatment?
No, our practitioners will create a treatment plan specific to you and your injuries. Once treatment is approved you are not required to pay for any services included on the treatment plan. The insurance company is billed directly and there is no cost to you.

Do you accept patients with workplace injuries? (WSIB)
Yes we treat many patients with workplace injuries. Once you report the incident to your employer and file a report with the Workplace Safety and Insurance Board we will provide quality treatment to get you back to work as quickly as possible. Payment for treatment is taken care of by WSIB so there is no out of pocket expense for you.